Oasis FAQ
Should I use more than one ball?
If you have one of our packets that includes multiple balls to use with your Oasis Mini, you only need to use one at a time. We don't recommend it using multiple, but you might get some funky results from using all 3. Side note: The smaller balls wil
How Much Sand Should I Use?
Our standard sand is a bright white sand which looks great with the RGB lights, but you might want to bring some additional color and sparkle. Our sand and other colors of glitter can be purchased here if you're curious- but they're only in sizes for
Are Oasis Devices Battery Powered?
The Oasis Mini as well as the Oasis Tables are not battery powered. They all come with a standard power supply, and the Oasis Mini comes with a USB A to C cable.If you have a large power bank that has an output of 5V, you might be able to run the Oas
How Strong is the Glass on the Oasis Tables?
This is tricky to quantify in a useful way. The glass is as thick and sturdy as you would typically expect from a tabletop. It will have no trouble standing up to everyday items, and furry friends won't be able to remove it. The Oasis Coffee Table's
How Long Can I leave my Oasis Device On?
There is no limit to the length of time you can keep Oasis devices on. They can be left on for 24 hours a day without issue. If you'd prefer to have your Oasis device on a schedule, you can follow the instructions below for setting a schedule.
How Big Is It?
These are the measurements of the Oasis Devices. Diameter: 23cm (9.25"). Height: 8.5cm (3"). Diameter: 46cm (18"). Height: 9cm (3.5"). Diameter: 50cm (20"). Height: 54cm (21"). Weight: 15kg (33.5lbs). Diameter: 85cm (33.5"). Height: 40cm (16"). Weigh
How to Remove a Previous Device
The old unit can be removed from your app by swiping left in the devices page. We have a short video on how this should look here
How to Make the Sand Smooth and Even
We do not recommend using more than one bag at a time for your Oasis Mini or Oasis Side Table, but you're welcome to experiment. All done! You should have a thin covering of sand that's relatively even. A thin layer provides the best detail for desig
How to Remove the Sand from Oasis Mini
In some cases, it may be necessary to remove the sand from Oasis Mini. This may be due to the need to transport or ship your Mini, repairs, or because you want to experiment with other types of Media. This technique is the easiest way we've found to
Where do you ship?
There can be up to 48 hours of processing at our warehouse after the order is placed. Standard shipments can take between 7-14 business days if the product is in stock. Expedited shipping can take between 2-5 business days. If you have been waiting f
Can I use a discount code after placing an order?
While discount codes cannot be applied by the customer to an order after it's been processed, if you reach out to us with a screenshot of the coupon we can make adjustments retroactively if it hasn't been used already!
Do Patterns Cost Anything?
The patterns in the pattern library are 100% free, and we're adding additional patterns monthly. We want to encourage you to create your own as well, and we have information located here about how to create custom patterns.